Fault finding first
The cause is investigated before repair options are discussed, so the next step is based on evidence.
Boiler repairs
A boiler fault is disruptive enough. Get a clear explanation of the problem, the practical next step and the work needed to get your heating running again.

Gas Safe registeredRegistration 633795

Where we can help
Start with the symptoms. A proper check is the reliable way to find the cause and avoid replacing parts on guesswork.
The RP approach
Professional heating work should leave you clearer about your system—not more confused by it.
The cause is investigated before repair options are discussed, so the next step is based on evidence.
You will be told what has been found, what is recommended and where replacement may be more sensible than repair.
Coverage starts in Lewisham and Deptford and extends across South East London and nearby Kent-side areas.
What happens next
From the first call to the agreed work, the aim is to keep the next step easy to understand.
Call with your postcode, boiler make and any fault code or unusual behaviour.
The boiler and relevant heating controls are checked to narrow down the fault.
The findings and repair options are explained before further work goes ahead.
Useful to know
Clear answers before you book.
Yes. Call with the boiler make, any fault code and your postcode. We will ask a few practical questions and confirm the clearest next step based on availability.
Switch the appliance off if water is reaching electrical parts or you are unsure. If you smell gas, call the National Gas Emergency Service on 0800 111 999 and do not operate electrical switches.
Yes. Once the fault has been investigated, the findings and proposed work are explained so you can make an informed decision.
Speak to a local engineer
Call with your postcode and a quick description of the problem. You will get a clear, practical next step.