Information you choose to send
When you call, email or use WhatsApp, you may provide your name, phone number, email address, postcode, property details and information about the boiler or heating work you need. Only send information relevant to the enquiry.
How that information is used
Your information is used to respond to the enquiry, confirm coverage, arrange work, prepare a quote and keep appropriate records relating to the service requested. It is not sold to third parties.
Contact channels
The website contact form prepares a WhatsApp message on your device. The message is only sent when you review and send it in WhatsApp. Phone, email and WhatsApp each operate under their own service terms and privacy arrangements.
Website data and consent
This website does not provide customer accounts or take online payments. Standard technical logs may be processed by the hosting provider for security, reliability and diagnosis. Your cookie preference is stored locally in your browser. Optional analytics and advertising cookies are not currently used.
Interactive map and external services
The coverage map uses OpenStreetMap tiles, which means your browser connects to OpenStreetMap infrastructure when the map loads. WhatsApp and email links open services governed by their own privacy terms. Read the cookie policy for more detail.
Keeping information
Enquiry and job information is kept only for as long as reasonably needed for communication, service records, accounting and applicable legal obligations. You can ask about the information held in relation to your enquiry.
Your choices
Depending on the circumstances, you may ask to access, correct or delete personal information connected with your enquiry, or object to certain use. Some records may need to be retained for legal, accounting or safety reasons.
Contact
For a privacy question, email robperryheating@gmail.com or call 07398 180713.